Frequently Asked Questions Accessing Services 1. Referrals - To make an appointment simply call 780.428.9223. You do not need a doctor’s referral to access services. You may phone and book an appointment. If you are already working with a healthcare provider or agency you may ask them to refer you so that we can work together and coordinate services for your health and well-being. We try to book appointments with minimal delay. If you are flexible about appointment times and are able to see the first available psychologist your first appointment will be scheduled with a week or two. We will work to match you with the appropriate psychologist based on the needs that you have. 2. What is the cost of psychological services? -  The fees depend on the nature of the service, and will be discussed with you before commencing.Extended health benefits through employment, union, Blue Cross, or health plans for specific groups such as First Nations, veterans and military personnel will cover some or all of the cost of psychological services. Government and social programs such as Child Welfare may cover psychological services. Ask about this where you are receiving services. Psychological services are not covered by your provincial health insurance. Whatever is not reimbursed by your insurance provider is claimable as a tax deduction. Our fees follow the Recommended Fee Schedule of the Psychologists Association of Alberta http://www.psychologistsassociation.ab.ca  The office accepts VISA, Mastercard, American Express, cheques and cash. 3. Appointments and Hours - Our office hours are 9:00 am - 5:30 pm Monday to Friday. We are sometimes able to accomodate later appointments outside of these times but generally we are not open on weekends or holidays. Appointments need to be arranged in advance and walk-in appointments are not popssible. if you need an appointment urgently please call and we will provide you with the first available opening. If you can’t attend an appointment please provide 24 hours notice so that the time will be available for others and urgent apporintments. We will bill for missed appointments that are not cancelled. The time is set aside for you. 4. Parking and Transit - Our Edmonton office is located in downtown Edmonton in the “government district” at 39 - 9912 - 106 Street. The office is easily accessed by public transit. The office is two blocks away from Corona Station on the LRT (rapid transit) line and a block away from the Government Centre Transit Centre served by more than a half dozen bus lines. Other bus routes are oin nearby thoroughfares. There is no free parking in the downtown area. Paid Parking in the area is available in a numbher of public lots along 106 Street south of Jasper Avenue and between 105 and 106 Street. There are two hour parking meters along the east side of 106 Street and one hour meters along 99 Avenue. Please call our office if you have any questions about parking in the area. 5. Languages Spoken and Respect for Cultural Diversity - Psychological services are available in a number of languages including English, French, and Polish. We honour and respect all cultures and faiths and do not discriminate. We will work with you and learn from you about the cultural practices and values that are important to you and your family. Many of our psychologists have a long history of working with Aboriginal People and First Nations communities and ARCH Psychological Services is honoured to have had the opportunity to provide services in numerous First Nations communites and partner with Aboriginal agencies and services. 6. Handicapped Accessibility - our offices are handicpped accessible and the building is accessible through a wheelchair lift, elevator and designated washroom. This accessibility has been achieved through retrofits to an older building. Please call our office for details and let us know of mobility and other specific needs you may have when you make your appointment. Psychological Services 1. What is a psychologist? In Canada, the professionals who most commonly treat people with mental health problems are psychologists and psychiatrists. A psychologist holds a master’s and/or doctoral degree in psychology that involves from 6 to 10 years of university study, followed by a period of supervised practice and licensure examinations.  The abbreviation R. Psych. (registered psychologist) is added to their title once they have met the provincial requirements for registration as a clinical psychologist. Healthcare providers in psychology may also have advanced certification beyond that required for registration and be listed in the Canadian register of Healthcare Providers in Psychology.A registered psychologist is trained to assess and diagnose problems in thinking, feeling and behaviour as well to help people overcome or manage these problems. Registered psychologists provide assessment, prevention, intervention, and consultation services, and can diagnose various learning, behavioral, or mental health disorders. They may employ a variety of approaches depending on the needs of each client, with the ultimate goal of promoting healthy functioning and well-being. A psychologist is uniquely trained to use psychological tests to help with assessment and diagnosis. 2. What is the difference between a psychologist and psychiatrist? - Psychiatrists are medical doctors who go on to specialize in mental health and mental disorders. Psychiatrists often use medication to help their clients manage their mental disorders.  In contrast, psychologists do not prescribe medication. They use a variety of evidence-based assessment and treatment approaches as a primary means of assessing and treating mental health and psychological concerns. Sometimes a client might consult his or her family physician or psychiatrist about medication while seeing a psychologist for psychotherapy. 3. What can I expect at the first appointment? At the initial therapy or assessment appointment you can expect that the psychologist will talk to you to describe current situation and difficulties and ask for details about your personal history. These questions will include such things as when did the problem start, what makes it better or worse, and how the problem affects you, your work, relationships and health.  It may also include questions regarding current stressors and family functioning and may be supplemented by the use of psychological tests. 4. Confidentiality - Is what I tell my psychologist confidential? Yes. Your psychologist will not release any information about you, your condition or your treatment without your consent except as required by law. The law creates some exceptions. Child abuse is one, situations where a person is a danger to themselves or others is a second and a third is in response to a court subpeona. It is common to obtain your agreement to share information with your doctor or other health provider and when you need us to issue a report to someone else. 5. What can I do in an emergency situation? - ARCH Psychological Services provides outpatient services by appointment only, and is unable to respond to crisis situations. In the event of an emergency, please call 911 or proceed to your local hospital emergency room. We are able to arrange follow-up psychological services to help address the issues that contributed to the crisis.
If in doubt call... If you have a question about our services please call Many questions arise for individuals considering psychological services. It isn’t possible to answer them all on a website. If you have a question please call and we’ll try to answer it. 780.428.9223   
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You may contact ARCH Psychological Services using the form to the left. We can only respond to general enquiries through the website. For assistance with personal questions please contact us to make an appointment with one of our psychologists. In an emergency, contact your local emergency response service (e.g., typically by dialing "911" in Canada)
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